Service Coordinator-Wallingford, CT

Family of Kidz • Wallingford, CT

4d • Hybrid

About The Position

Family of Kidz is hiring a Service Coordinator in Wallingford, Connecticut. This full-time position is hybrid and normally works Monday through Friday, 8:00 a.m. to 4:00 p.m. Compensation is listed at $20–$24 per hour; rates depend on the services provided and the professional experience and licenses or certifications held. The posting notes that the position may instead be fee-for-service depending on current caseload, an arrangement that will be discussed during the interview and may change.

The Service Coordinator supports clinic-based services and student enrollment records. Work includes entering and updating student demographic information, processing and scheduling referrals, creating and auditing enrollments, maintaining student files and documentation, and assisting with claims cleanup projects.

Family of Kidz has supported children with special needs, from birth to adulthood, since 1998. Its focus is understanding each child’s needs and teaching skills that promote independence and quality of life. The company states that it provides equal employment opportunities and prohibits discrimination and harassment.

Requirements

• High school diploma or equivalent.
• Three to five years of office experience.
• Proficiency in Microsoft Office, with a focus on Excel.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to maintain a high level of confidentiality.
• Excellent time-management and organizational skills.
• Ability to multitask and function in a fast-paced, sometimes stressful environment.
• Self-starter.

Nice To Haves

• Passion for working with children, families, and therapists.
• Knowledge of the special education system is highly preferred.
• Knowledge of Claims is a plus.
• Previous experience in an agency or school is a plus.
• High integrity and alignment with the organization’s stated values.
• Empathy and consideration for others.

Responsibilities

• Input demographic information for new students.
• Assist with processing and scheduling referrals for clinic-based services.
• Update demographic information for existing students.
• Create new enrollments.
• Audit existing enrollments for correct dates, locations, and other details.
• Create child files within the student register for each new school year.
• Save documentation to the appropriate files as needed.
• Assist with cleanup projects in Claims.

Benefits

• Generous paid time off (25–28 days).
• 12 holidays, including winter break from December 25 through January 1.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Flexible spending and health savings accounts.
• Life insurance.
• Employee Assistance Program.
• Referral Program.
• Professional development assistance.
• Pet insurance.
• Long-term and short-term disability insurance.
• Team-building events.
• Incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED