Service Coordinator
About The Position
We are seeking a highly motivated and customer-focused individual to join our team at HotSpring Spas & Pool Tables in West Fargo, ND as a Service Coordinator. In this role, you will be responsible for ensuring the best customer experience by coordinating service requests, scheduling service appointments, and communicating with customers to ensure their satisfaction. The ideal candidate will have strong communication skills, attention to detail, and a passion for providing the best customer experience possible. Previous experience in customer service or a related field is preferred, but we are willing to train the right individual who is dedicated to delivering top-notch service to our customers. As a Service Coordinator, your main goal will be to provide the best customer experience by responding to customer inquiries in a timely and efficient manner, scheduling service requests, helping walk in customers, and following up with customers to ensure their needs are met. You will work closely with our service technicians and service manager to schedule service appointments and ensure that all service calls are completed to the highest standards. In addition to coordinating service requests, you will also assist with inventory management, order processing, and other administrative tasks as needed. This role requires a high level of organization, multitasking abilities, and a positive attitude to ensure that our customers receive the best possible service at all times. If you are someone who is passionate about delivering the best customer experience and thrives in a fast-paced, customer-focused environment, we want to hear from you! Join our team at HotSpring Spas & Pool Tables in West Fargo, ND and help us continue to provide the best customer experience in the industry. About Us HotSpring Spas & Pool Tables has been serving the West Fargo community for over 20 years, providing top-quality spa and pool table products, as well as exceptional service to our customers. We are committed to delivering the best customer experience by offering a wide selection of products, expert advice, and reliable service to help our customers create their own oasis at home. With a team of dedicated professionals who are passionate about what they do, we strive to exceed our customers' expectations and ensure that every interaction with HotSpring Spas & Pool Tables is a positive one.
Requirements
- Strong communication skills
- Attention to detail
- Passion for providing the best customer experience
- High level of organization
- Multitasking abilities
- Positive attitude
Nice To Haves
- Previous experience in customer service or a related field
Responsibilities
- Coordinate service requests
- Schedule service appointments
- Communicate with customers to ensure their satisfaction
- Respond to customer inquiries in a timely and efficient manner
- Help walk-in customers
- Follow up with customers to ensure their needs are met
- Work closely with service technicians and service manager to schedule service appointments
- Ensure all service calls are completed to the highest standards
- Assist with inventory management
- Assist with order processing
- Perform other administrative tasks as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
