Service Coordinator
Carolina CAT - Power Systems•Charlotte, NC
•Onsite
About The Position
Provide Service and Operations support for the Power Generation Service Department. The coordinator plays a critical role in the daily operations associated with equipment service and repairs. Position requires constant interaction with the parts, service, and sales teams. The ability to effectively communicate with customers is essential in this role!
Requirements
- High School diploma or equivalent is required.
- Successful candidate will have an excellent working knowledge of computers and Microsoft Office products.
- Experience in a fast paced customer oriented environment is essential
- Willingness to learn all aspects of service office operations
- Ability to adapt to an ever changing environment and to understand the importance of positive customer relations.
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to use SAP software
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to calculate figures and amounts such as discounts, and percentages.
- Ability to apply concepts of basic math.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Nice To Haves
- Two or Four-year degree is highly preferred.
- Previous experience in the Power Generation industry highly preferred.
Responsibilities
- Monitor status of each vehicle repair to ensure that all appropriate information is collected to ensure timely invoicing.
- Review technician service reports to ensure appropriate warranty information is present and prepare for filing
- Review service reports prior to customer billing
- Collect all cash sales
- Close work orders; may include Warranty
- Be available during normal business hours to pitch in and help in any area where assistance is needed
- Gather PO#’s and approvals for closing work orders
- Monitor work in process daily for accuracy
- Payroll processing department employees
- Reconcile P-Card transactions for the shop
- Ensure all needed office supplies are on hand
- Assist Service Manager in preparing customer quotes and billings
- Take customer calls to schedule repairs
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
