Service Coordinator

Laura Canada•Delta, BC

28d•Onsite

About The Position

The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. This role also provides exemplary service to all customers. Critical functions include customer service at the cash desk, merchandise and visual presentation, and P.O.S. system operations, ensuring all procedures are executed accurately and efficiently.

Requirements

Strong visual merchandising intuition
Sense of urgency
Completes tasks quickly.
Basic computer skills
Excellent communication and interpersonal skills
Conducts oneself in a professional manner.
Open to feedback and implements change in a timely manner.
Demonstrates initiative on an ongoing basis.
Attention to detail
Positive attitude and confident
Passion to keep learning, growing and adapting

Nice To Haves

Experience in a retail environment preferred

Responsibilities

Provides exemplary customer service at cash desk (stop, drop and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around counter to hand the purchase to client).
Captures all relevant customer information including emails and enter them into the CRM (Customer Relations Management) system.
Promotes effectively the loyalty program to all customers.
Promotes and executes Ship to Home.
Handles customer issues/questions related to returns, Ship to Home or exchanges in a professional and positive manner.
Unpacks and accurately verifies all incoming merchandise, steaming where necessary and removing excess tags in a timely manner.
Places goods on sales floor in accordance with visual merchandising directives.
Assists management by changing product placement within store to ensure colour and product stories are coherent, especially as new goods are received regularly and older goods are sold.
Completes markdowns and prepares outgoing merchandise quickly and accurately.
Assists management by installing marketing signage throughout store, read emails and takes action.
Dresses window mannequins adhering to visual standards, including any mandatory directives that may be issued.
Is responsible in maintaining the cash desk clean and organized.
Executes all P.O.S. procedures accurately and efficiently (i.e. refunds, transfers, Ship to Home, etc.).
Controls all cash handling and adheres to LP policies and procedures (i.e. float counts, deposits, etc.).
Places a sense of urgency in executing administrative requirements as directed (i.e. extracting communications received via email, Ship to Home, supply orders, etc.).
Ensures Health and Safety standards are met at all times (i.e. backroom clear and free of garbage, exit doors not blocked, hangers stored safely).
Maintains housekeeping standards.
Supports store initiatives as directed.
Ensures all visual elements (when not in use) are properly stored in a designated area in the backroom only, discarding old banners and signage as per Marketing directive.
Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).