Service Coordinator, Supportive Housing (A Way Home Program)

Upper Valley Haven • Hartford, VT

3d • $54,000 - $57,000 • Hybrid

About The Position

Upper Valley Haven is seeking a Service Coordinator for its supportive housing team. This role involves working with a focused caseload of approximately 15 households in the A Way Home Permanent Supportive Housing program in White River Junction, Vermont. The Service Coordinator, under the supervision of a Licensed Clinician and alongside a fellow Service Coordinator, will assist individuals and families in maintaining stable housing, achieving personal goals, and accessing necessary services and resources. This position offers flexibility and creativity due to the absence of billing requirements, allowing staff to focus on tenant needs.

Requirements

• Master's degree in social work, human services, counseling, psychology, or a related field (a bachelor’s degree accompanied by considerable experience will be considered)
• Experience working with individuals and families with complex needs
• Knowledge of homelessness, mental health, substance use, and housing stability challenges
• Strong crisis management and advocacy skills
• Valid driver's license
• Relationship-centered, strengths-based, and trauma-informed approach
• Skilled at building rapport with individuals from diverse backgrounds
• Experienced working with people facing homelessness, housing instability, mental health challenges, and substance use disorders
• Creative, flexible, resilient, and solutions-oriented
• Comfortable balancing independent work with close collaboration
• Highly organized and committed to timely, accurate documentation
• An effective advocate who can navigate community systems and partnerships
• Committed to maintaining the highest ethical and confidentiality standards

Nice To Haves

• Experience in housing services, case management, or permanent supportive housing
• Familiarity with HMIS or similar database systems
• Knowledge of resources and services available throughout the Upper Valley region

Responsibilities

• Maintain a caseload of approximately 15 households living in permanent supportive housing
• Build trusting, strengths-based relationships with tenants over time
• Conduct home visits and community-based meetings
• Develop and implement individualized service plans
• Coordinate services with healthcare providers, community agencies, and partner organizations
• Provide crisis intervention, advocacy, and housing stability support
• Assist tenants in navigating benefits, community resources, and complex systems
• Support community-building activities and tenant engagement
• Maintain accurate and timely documentation and case records
• Contribute to program development, service improvements, and community partnerships

Benefits

• Medical, dental, and vision insurance
• Over five weeks of paid time off
• Paid holidays
• Employer-paid life insurance
• 403(b) retirement plan with employer match
• Funded professional development and role-based learning opportunities
• Weekly clinical supervision and peer support
• Opportunities to participate in staff-led committees and organizational initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level