Service Coordinator- Power Systems

Wagner Equipment•Aurora, CO

5d•$26 - $43•Onsite

About The Position

The Service Coordinator administers the Service work order process for the Power Systems Service Department in a manner that reflects the company’s vision of working as “One Professional Team.” This role involves reviewing and invoicing work orders, verifying technician time cards, managing invoicing from other dealerships and vendors, providing service reports to customers, closing work orders within allotted time, maintaining work-in-progress (WIP) at less than 60 days, and maintaining accurate service truck and general service records. The position also requires providing accurate records to the Warranty and Accounts Payable/Receivable departments, working with the Fleet Department on service truck records, and being accessible to Power Systems personnel to ensure efficient workflow. Additionally, the Service Coordinator is expected to promote additional Wagner services to customers, apply basic knowledge of engines and EPG applications, and perform other duties as assigned by the manager.

Requirements

High School Diploma or GED
3+ years’ experience with electrical power generators
3 years administrative/clerical experience
3 years customer service experience
1 years sales experience
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Basic knowledge of Microsoft Access
Intermediate knowledge of Microsoft Word and Excel

Nice To Haves

Up to 25% travel

Responsibilities

Reviews and invoices work orders assuring that all aspects of the work order are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders)
Verifies and enters technician time cards daily as needed
Receives invoicing from other dealerships and vendors and forwards for payment
Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed
Closes all work orders within allotted time or less from last day of labor
Maintains WIP at less than 60 days
Maintains technician service truck vehicle records
Maintains accurate service records
Provides the Wagner Equipment Warranty department accurate service records
Provides the Wagner Equipment A/P – A/R department accurate invoicing records
Works with the Wagner Equipment Fleet Department to maintain accurate service truck records
Is accessible to all Power Systems personnel for personal contact in order to maintain efficient work flow
Promotes additional Wagner services to customers as needed
Applies a basic knowledge of engines and EPG applications
Other duties as assigned by manager

Benefits

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizn - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Supplemental life Insurance
Critical Illness + Accidental Insurance
ID WatchDog
Discounted employee phone plans