Service Coordinator Order Experience I

Numotion•Spokane Valley, WA

2d•$17 - $22

About The Position

At Numotion, the Service Coordinator Order Experience I supports the company’s mission to improve the lives of people with disabilities. Numotion provides mobility products and services, including wheelchairs, medical supplies, and assistive technologies. The role receives and implements service and repair requests, coordinates timely service provision, and facilitates orders through Numotion’s order processing system. It assists customers, maintains accurate order data, coordinates service technician scheduling and routing, and works to resolve customer concerns. The position also supports service and repair initiatives, follows company policies and applicable federal regulations, and provides excellent service to internal and external customers. The stated pay range is $17.30 to $22.49 per hour. Candidates must pass a drug test before beginning employment. Numotion is an equal opportunity employer and a drug-free workplace.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
Minimum of one year of customer service experience.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to think quickly, assess situations, and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills with internal colleagues and external customers.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers with service and repair requests, enter and maintain accurate data in the order processing system, and progress orders through completion.
Accurately and promptly release purchase orders for replacement parts and facilitate warranty and return authorization documentation as appropriate.
Respond to customer inquiries, requests, and complaints in a timely manner; work with staff to improve customer satisfaction and turnaround times; and communicate customers’ financial responsibility.
Resolve issues without additional transfers and de-escalate customers whenever possible.
Coordinate scheduling and routing of service technicians upon request.
Reconcile routes and daily schedules to ensure proper allocation of service technicians’ time and report discrepancies to management.
Meet established productivity and performance standards.
Participate in Service and Repair initiatives to continually improve department results.
Perform other duties as assigned by the manager.
Use Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent customer service to internal and external operations customers, offer solutions to customer concerns, and keep customer service a top priority.