Service Coordinator Order Experience I

Numotion•Aurora, CO

2d•$18 - $24

About The Position

At Numotion, the Service Coordinator Order Experience I receives and implements service and repair requests, coordinates timely service delivery, and facilitates order movement through the order processing system. The role supports customers throughout service and repair requests, maintains accurate order data, and coordinates service technician scheduling and routing. It also contributes to department initiatives, productivity goals, and excellent customer service while following Numotion’s leadership principles, confidentiality requirements, policies, and applicable federal regulations. The role requires a high school diploma or GED, or an equivalent combination of experience and education, and at least one year of customer service experience. Preferred qualifications include strong communication, listening, organization, prioritization, decision-making, and problem-solving skills; service order processing experience; knowledge of complex rehabilitation equipment and products; durable medical equipment industry experience; and familiarity with Microsoft Word, Excel, PowerPoint, and Outlook. The position involves prolonged desk and computer work, frequent use of hands and fingers with computer equipment, occasional reaching and movement with arms and hands, effective communication, and overtime as needed. The stated pay range is $18.42 to $23.94 per hour. Numotion offers medical, dental, and vision insurance, short- and long-term disability, a 401(k), and life insurance. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
At least one year of customer service experience.
Ability to work overtime as needed.
Ability to communicate effectively.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to assess situations quickly and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing.
Knowledge of complex rehabilitation equipment and products.
Previous experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills with internal and external customers.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers with service and repair requests, enter and maintain accurate data in the order processing system, and progress orders through completion.
Release purchase orders for replacement parts accurately and promptly, and facilitate warranty and return authorization documentation as appropriate.
Respond to customer inquiries, requests, and complaints in a timely manner, collaborating with staff to improve customer satisfaction and turnaround times.
Communicate customers’ financial responsibility.
Resolve customer issues without additional transfers and de-escalate customers whenever possible.
Coordinate scheduling and routing of service technicians upon request.
Reconcile routes and daily schedules to ensure appropriate allocation of service technicians’ time, and report discrepancies to management.
Meet established productivity and performance standards.
Participate in Service and Repair initiatives to continually improve department results.
Perform other duties as assigned by the manager.
Use Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers, address customer concerns, and keep customer service a top priority.