Service Coordinator Order Experience I

Numotion • Tualatin, OR

2d • $18 - $24

About The Position

The Service Coordinator Order Experience I receives and implements service and repair requests, coordinates the timely provision of services, and facilitates order movement through Numotion’s order processing system. The role supports customers, maintains accurate order data, coordinates service technician schedules, and works to resolve concerns and improve service turnaround times. The position requires adherence to company policies, federal regulations, confidentiality requirements, and Numotion’s leadership principles and mission.

Requirements

• High school diploma, GED, or equivalent combination of experience and education.
• At least one year of customer service experience.

Nice To Haves

• Strong written and verbal communication skills.
• Strong listening, organization, and priority-setting skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to think quickly, assess situations, and make sound decisions.
• Ability to provide best-in-class customer service.
• Working knowledge of service order processing.
• Knowledge of complex rehabilitation equipment and products.
• Prior experience in the durable medical equipment industry.
• Exceptional interpersonal and problem-solving skills with internal colleagues and external customers.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Assist customers with service and repair requests, enter and maintain accurate data in the order processing system, and progress orders through completion.
• Release purchase orders for replacement parts accurately and promptly, and facilitate warranty and return authorization documentation as appropriate.
• Respond to customer inquiries, requests, and complaints in a timely manner, collaborating with staff to improve customer satisfaction and turnaround times.
• Communicate customers’ financial responsibility.
• Resolve customer issues without additional transfers and de-escalate customers whenever possible.
• Coordinate scheduling and routing of service technicians upon request.
• Reconcile routes and daily schedules to ensure appropriate allocation of technician time and report discrepancies to management.
• Meet established productivity and performance standards.
• Participate in Service & Repair initiatives to continually improve department results.
• Perform other duties as assigned by the manager.
• Use Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with the company’s mission.
• Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
• Provide excellent customer service to internal and external customers, address customer concerns, and keep customer service a top priority.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• 401(k)
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED