Service Coordinator Order Experience I

Numotion•Colorado Springs, CO

2d•$18 - $23

About The Position

The Service Coordinator Order Experience I receives and implements service and repair requests, coordinates the timely provision of services, and facilitates order movement through Numotion’s order processing system. The role supports customers and service technicians by maintaining accurate order data, coordinating parts and documentation, and helping ensure orders and service schedules progress to completion. The coordinator is expected to provide excellent service to internal and external customers, resolve concerns where possible, and work in accordance with Numotion’s mission, leadership principles, confidentiality obligations, policies, and applicable federal regulations. Duties may change based on organizational needs or management direction.

Requirements

High school diploma or GED, or an equivalent combination of experience and education.
At least one year of customer service experience.

Nice To Haves

Strong written and verbal communication skills.
Strong listening, organization, and priority-setting skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to think quickly, assess situations, and make sound decisions.
Ability to provide best-in-class customer service.
Working knowledge of service order processing.
Knowledge of complex rehabilitation equipment and products.
Prior experience in the durable medical equipment industry.
Exceptional interpersonal and problem-solving skills with internal and external customers.
Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

Assist customers with service and repair requests; enter and maintain accurate data in the order processing system and progress orders through completion.
Release purchase orders for replacement parts accurately and promptly, and facilitate warranty and return authorization documentation as appropriate.
Respond promptly to customer inquiries, requests, and complaints; work with staff to improve customer satisfaction and turnaround times, and communicate customers’ financial responsibility.
Take responsibility for resolving issues without additional transfers when possible and de-escalate customer concerns where appropriate.
Coordinate service technician scheduling and routing upon request.
Reconcile routes and daily schedules to ensure appropriate allocation of service technician time and report discrepancies to management.
Meet established productivity and performance standards.
Participate in Service & Repair initiatives to improve department results.
Perform other duties as assigned by the manager.
Use Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent customer service to internal and external customers, develop solutions to customer concerns, and maintain a focus on customer service.