Service Coordinator III

CPG Beyond•Ashburn, VA

About The Position

General responsibilities include: Accept in bound service calls and dispatch technicians as needed Virtually Monitor customer systems to ensure all equipment is functioning properly (as needed) Complete scheduling and rescheduling as needed for all services ensuring that the system schedule is updated accurately daily Maintain the preventative maintenance schedule for assigned customers ensuring that all services are completed as contracted. Manage third party contractors, schedule and coordinate all services as needed Provide clear and timely communication to our customers at all times Provide clear and timely communication to our internal team at all times Follow up on all outstanding service requests ensuring that all services are completed Email all service reports to customers, once all services have been completed Follow up with the project management team to ensure that all technicians follow up items listed on the service reports are proposed and submitted to the customer for approval Escalate all issues and concerns as identified to ensure timely response and resolution to our customers. Scan, categorize and save all applicable documentation into their appropriate locations in the system for future reference Manage all services from end to end ensuring all areas of the service requests are completed Follow all internal operational processes as instructed The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. CPG Participates in E-Verify

Requirements

Must possess exceptional customer service skills
Must have exceptional communication skills
Must have problem solving skills
Must have the ability to multi task efficiently
Must possess exceptional time management and organizational skills
Must have a sense of urgency to ensure all requests are managed in a timely manner
Must be able to work independently and with a team
Must be available to be placed on the rotating service after hours on call schedule
Willing to work some evening and weekend shifts as needed
Must have reliable transportation
Must maintain a professional demeanor at all times
Proficient in Microsoft Office Suite
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 10 pounds at times.

Nice To Haves

At least 4 years of scheduling/monitoring experience
Experience working with data center environments

Responsibilities

Accept in bound service calls and dispatch technicians as needed
Virtually Monitor customer systems to ensure all equipment is functioning properly (as needed)
Complete scheduling and rescheduling as needed for all services ensuring that the system schedule is updated accurately daily
Maintain the preventative maintenance schedule for assigned customers ensuring that all services are completed as contracted.
Manage third party contractors, schedule and coordinate all services as needed
Provide clear and timely communication to our customers at all times
Provide clear and timely communication to our internal team at all times
Follow up on all outstanding service requests ensuring that all services are completed
Email all service reports to customers, once all services have been completed
Follow up with the project management team to ensure that all technicians follow up items listed on the service reports are proposed and submitted to the customer for approval
Escalate all issues and concerns as identified to ensure timely response and resolution to our customers.
Scan, categorize and save all applicable documentation into their appropriate locations in the system for future reference
Manage all services from end to end ensuring all areas of the service requests are completed
Follow all internal operational processes as instructed