Patient Service Coordinator III

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Lung Transplant Program at Massachusetts General Hospital uses the most cutting-edge, advanced therapies to treat patients with end-stage lung disease and deliver the best possible outcomes after transplantation. This role greets and assists patients, performing both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. The Patient Service Coordinator III performs administrative duties related to patient visits including scheduling, check-in, and check-out duties at the highest proficiency level. They also perform routine administrative and clerical duties relating to a clinical service or physician practice office, make patient appointments, maintain appointment records, and assist callers with routine inquiries. This role processes patient billing forms, scans documents to the patient medical record/LMR, and acts as a "Super User" for scheduling, registration, and billing systems, providing assistance and training to others. They may perform more complex or specialized functions such as surgical scheduling or schedule changes/blocking at an advanced competency level. Additionally, they provide functional guidance to Office and Practice Assistants and, in conjunction with a Supervisor, oversee the daily activities of practice staff. This role is required to accept co-payments and handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Other duties as assigned.

Requirements

High School Diploma or Equivalent required
3-5 years of office experience required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Greet and assist patients.
Perform administrative and clinical functions to support smooth and efficient clinical service or practice operations.
Perform administrative duties related to patient visits including scheduling, check-in, and check-out duties.
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Assist callers with routine inquiries and schedule appointments.
Process patient billing forms and scan documents to patient medical record/LMR.
Act as "Super User" for scheduling, registration and billing systems, providing assistance and training to others.
Perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Provide functional guidance to Office and Practice Assistants.
In conjunction with Supervisor, oversee daily activities of practice staff.
Accept co-payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.