Service Coordinator III (AMS)

Enerflex Ltd•Kilgore, TX

21h

About The Position

The Service Coordinator III provides operational support to Branch Managers and Service Supervisors. The role coordinates with various departments to obtain customer materials needed by field technicians, completes assigned tasks independently with minimal supervision, supports invoicing, and performs data entry in SAP and other relevant systems. The position supports accurate, compliant service operations by coordinating service orders, documentation, labor and materials transactions, purchasing-card reconciliation, and work-in-progress updates. It also supports project execution and customer service, maintains organized electronic records, and identifies opportunities to improve operational efficiency, accuracy, and customer satisfaction. Work is primarily indoors in a climate-controlled building. Occasional travel may be required, and work beyond the normal 40-hour workweek may be needed at certain times of the year during time-sensitive projects.

Requirements

Bachelor’s degree in business administration, Accounting, Operations Management, or a related field is strongly preferred.
An associate’s degree combined with a minimum of 10 years of progressively responsible service coordination or administrative operations experience may be considered instead of a bachelor’s degree.
Exceptional verbal and written communication skills, with the ability to engage professionally with stakeholders at all organizational levels.
Advanced proficiency in Microsoft Office Suite, particularly Excel, and Adobe Acrobat/PDF tools.
Demonstrated expertise in data analysis, reporting, process improvement, and operational efficiency.
Ability to work independently and collaboratively as part of cross-functional teams.
Strong problem-solving skills and a customer-focused mindset.
Ability to meet deadlines, manage multiple priorities, and maintain high productivity in fast-paced, dynamic environments.
Ability to adapt and learn new systems, processes, and responsibilities, and to support evolving business needs.

Responsibilities

Accurately enter daily technician time and service tickets into SAP.
Process, review, and invoice service and sales orders, ensuring supporting documentation is complete, accurate, and compliant with company standards.
Reconcile Purchasing Cards (P-Cards) for assigned branches according to company policies and financial controls.
Ensure compliance with SOX requirements, internal controls, and established company procedures.
Monitor and communicate Work in Progress (WIP) status, provide timely updates, and identify opportunities to improve billing efficiency.
Review technician labor hours, service reports, and job documentation for accuracy before invoicing.
Create and maintain service orders in SAP, ensuring job information is complete and entered promptly.
Coordinate with Branch Managers, Service Supervisors, technicians, and cross-functional departments to support efficient service operations.
Support project execution by coordinating parts quotations, procurement, and job-related administrative activities.
Review labor, materials, freight, and parts transactions for accuracy and compliance before invoicing.
Build and maintain professional relationships with customers, vendors, and internal stakeholders while delivering customer service.
Identify and resolve administrative and operational issues using sound judgment, critical thinking, and problem-solving skills.
Recommend and support process improvements that enhance operational efficiency, accuracy, and customer satisfaction.
Maintain organized electronic records and documentation in accordance with company policies and audit requirements.
Represent Enerflex professionally and demonstrate integrity, accountability, and a customer-focused approach.
Collaborate with team members to achieve departmental objectives and support business goals.
Perform additional duties and special projects as assigned by management.