Service Coordinator II (Digital Equity Coordinator)

Family Service•San Antonio, TX

54d

About The Position

The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork.

Requirements

Ability to understand and explain the regulatory and administrative environment in which the organization functions.
Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
Ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
Ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the long-term success and viability of the organization.
Ability to explain issues and advancements in the healthcare and human services industries.
Associate’s degree in education, health, social work, child growth and development, early childhood or other related human service field, required.
A minimum of four (4) years experience in the respective field, required.
Experience in working in a collaborative environment building organizational and stakeholder relationships and planning, required.
Previous direct services leadership experience.
State of Texas vehicle operator’s license and proof of liability insurance, as applicable.

Nice To Haves

Fluent in English and Spanish (read, write, and speak) desirable.
Certificate or license, as applicable, by the appropriate State agency as applicable.

Responsibilities

Manage the delivery of services to maximize community impact.
Develop and maintain collaborative relationships.
Supervise staff and contractual team members and volunteers.
Collect client and service activity data and input client and service activity data.
Ensure services provided are in alignment with the Social Determinants of Health through a trauma informed care lens.
Assist with writing proposals for program.
Develop and forecast budget.
Manage budget.
Attend monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services.
Manage and maintain training files, training registration, trainer packets.
Process checks/money orders for return/deposit.
Process check requests for program materials and supplies, and other financial paperwork.
Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.