Service Coordinator II/Digital Equity Coordinator

Family Service•San Antonio, TX

8d•Onsite

About The Position

The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork.

Requirements

Ability to understand and explain the regulatory and administrative environment in which the organization functions.
Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the long-term success and viability of the organization
Ability to explain issues and advancements in the healthcare and human services industries
Associates degree and four (4) years’ experience or High school diploma/GED and eight (8) years’ experience in education, health, social work, or other related human service field, required.
2+ years of experience in youth services, especially youth development with the support of adult mentors
State of Texas vehicle operator’s license and proof of liability insurance.
Ability to drive agency vans to transport youth for field trips.

Nice To Haves

Bachelors of Science or Arts degree preferred and two (2) years’ experience.
3+ years of direct experience in youth services
Open to learning new types of technology to promote continuous learning alongside youth and team members. Experience with technology not required.
Experience recruiting long-term mentors and providing them with mentor onboarding and training; ability to sustain and maintain a strong mentorship program for youth
Ability to be flexible, accountable, reliable, work independently, and serve as a strong support system for youth and team members within the Best Buy Teen Tech Center
Ability to work as a team player and be part of a youth serving team dynamic in supporting each other while reaching for personal and professional goals

Responsibilities

Assisting with writing proposals for program
Developing and forecasting budget
Managing budget
Attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services
Managing and maintaining training files, training registration, trainer packets
Processing of checks/money orders for return/deposit
Processing of check requests for program materials and supplies, and other financial paperwork
Train youth, staff, community partners, and stakeholders on various digital equity initiatives
Handle high volume of projects and communications with large number of individuals from multiple organizations
Facilitate soft skill building and college/career readiness programming for teens
Serve as a resource on college and career readiness for families
Develop and enhance youth leadership opportunities, where youth can advocate for their interests and inform program design and implementation
Cultivate partnerships with community partners and invite guest speakers, or organizations to give workshops, set up field trips
Monthly reporting and attending group calls for various councils and community groups related to youth development programming and digital skills within San Antonio
Track reporting data and submit reports on timely basis
Recruit and maintain retention for youth and participants to various youth educational programming with target populations growing up within the Digital Divide
Conduct mentor outreach, recruit mentors, and build partnerships with local sources of mentors (i.e. colleges, local businesses, community partners, etc.)
Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors, and facilitate positive endings to mentoring relationships
Create a culture within a safe space that is youth centered with direct service that is trauma-informed care
Identify the needs of youth and parents/guardians/families and provide them with assistance and various resources
Travel to various conferences out of state as part of The Clubhouse Network and Best Buy’s professional development training including Boston, Minneapolis, etc.
Represent Family Service during local monthly meetings to share best practices, resources, and participate in networking opportunities as part of The Clubhouse Network in partnership with the Best Buy Teen Tech Center