Service Coordinator I - Lackawanna/Luzerne County

Service Coordination Unlimited Inc•Scranton, PA

2d•Hybrid

About The Position

This position requires travel in Lackawanna and Luzerne county and surrounding areas. Sign On Bonus available Pittsburgh Post Gazette 2025 Top Workplaces Winner! Join Our Team as a Service Coordinator I! Are you passionate about making a difference in people’s lives? Do you have a knack for coordinating services and ensuring positive outcomes? If so, we have the perfect opportunity for you! At Service Coordination Unlimited, we are dedicated to supporting individuals in achieving their person-centered goals and living as independently as possible. We are looking for a compassionate and dedicated Service Coordinator I to join our team and help us make a positive impact in our community.

Requirements

Bachelor’s degree REQUIRED (in social work, psychology, or related fields preferred).
At least three years in a social service or healthcare-related setting REQUIRED.
Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
Proficient in using computer systems and technology relevant to the role.
Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing.
Must be able to lift up to 20 pounds independently.
Valid driver’s license and dependable means of transportation.
Must be able to travel throughout Lackawanna and Luzerne and surrounding counties.

Nice To Haves

Practicum experience is a plus.
Experience with people with disabilities or seniors and/or at least one (1) year of LTSS, Service Coordination, or Case Management experience preferred

Responsibilities

Assess, identify, secure, and monitor services for program participants based on their unique needs.
Respond to participant needs through various communication methods and remain attentive to their requirements.
Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
Document each visit and contact in a detailed and person-centered manner in all required systems.
Provide necessary training and support to participants and consumer employees in managing direct care services.
Maintain and utilize internal databases to track participant information and encounters.
Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
Demonstrate company values consistently in all interactions and duties.