CareIQ Service Coordinator I

CorVel Corporation

14h•Remote

About The Position

The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and training, a CareIQ Service Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. This role operates with a high focus on accuracy, urgency, and communication to ensure that services are completed on schedule and without interruption. This is a remote role. Candidates must live in Eastern or Central standard time zones. The shift for this role will be 9:00 AM - 5:30 PM EST.

Requirements

High School diploma
Prior work experience in a detail-oriented customer service environment
Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
Excellent written and verbal communication skills
Ability to meet designated deadlines
Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
Strong interpersonal, time management and organizational skills
Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
Ability to work both independently and within a team environment

Responsibilities

Provide telephonic customer service in an inbound and outbound high-volume call-center environment
Complete accurate data review and entry
Able to learn and operate corporate proprietary systems
Request and review treatment and appointment documentation to verify completion and accuracy
Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services
Update all case stakeholders on a regular basis
Type and proofread reports and correspondence via email and management systems
Transcribe correspondence/reports from dictation
Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments
Meet departmental production and quality performance expectations
Additional duties as assigned