Service Coordinator/Dispatcher

Integrated Cooling Solutions•Tampa, FL

About The Position

Integrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. With eight offices across Florida, we help clients design and implement the best systems for their space—backed by hands-on support and industry know-how. At ICS, people come first. We invest in our team’s growth and success, creating a place where your work matters and your career can take off. If you're ready to be part of something dynamic and meaningful, we’re excited you’re here. We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors and the field. Must be able to work well with others in a fast-paced & high-volume environment.

Requirements

Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Will be required to work in a field environment, multiple customer sites on a daily basis.
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Responsibilities

Coordinates service resources as related to service operations.
Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Generates Work Order Documents, dispatches technicians and notifies customers
Responsible for customer interaction
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
Logs service start-up and service work requirements in job tracking system
Responsible for generating and printing various assigned reports
Ability to work regularly and dependably.
Ability to function in a team environment.
Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
Other duties as assigned.