Service Coordinator / Dispatcher

GFL Environmental Inc. • Edmonton, AB

3d • Onsite

About The Position

The Service Coordinator/Dispatcher will work in a fast paced, ever-changing environment to organize the equipment and personnel required for each job to maximize efficiency while exceeding our exceptional safety and service standards. As the main point of contact between our operations team and our customers, the Service Coordinator will have exceptional communication skills with an eye for detail and understanding of the work performed within the district.

Requirements

• Exceptional communication and customer service skills with the ability to provide clear, detailed instructions
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

• Hazardous waste management industry experience a strong asset
• Understanding of personnel and equipment needs would be considered an asset
• Class 1 or 3 driver license with prior commercial vehicle operations would be an asset.
• Ability to multitask and problem solve in fast-paced, high-stress situations
• Business acumen with a passion for efficiency and continuous improvement

Responsibilities

• Management of all customer inquiries including the scheduling of customer requests based on scheduling parameters
• Generate all required work orders in OMS and schedule for executions
• Schedule equipment and personnel to complete work for external and internal clients
• Liaison with facility operations regarding waste requirements and supplies
• Support sales & field services team in the execution of work
• Communicate with internal and external customers effectively, instilling confidence that they are dealing with the industry leader
• Review driver as well as fleet equipment operating hours to ensure compliance with regulations and maximum safety and efficiency
• Review collection reports to ensure efficient route planning
• Review work orders continuously to ensure job scopes are accurate, detailed and sufficient for billing
• Active member of the after-hours response team

Benefits

• GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed