Dispatcher Service Coordinator

Commercial Appliance Parts and Service • Orlando, FL

7d • Onsite

About The Position

We are seeking an experienced Service Coordinator/Dispatcher to join our Orlando team. This position plays a key role in coordinating field service technicians, communicating with customers, and keeping daily service operations running smoothly. This is an IN-PERSON position in Orlando, FL, Full-Time/Hourly, Monday-Friday, 8:00 AM to 5:00 PM.

Requirements

• Previous service dispatching or coordinating experience required.
• Experience coordinating multiple field technicians and managing changing priorities.
• Strong customer service and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• Must successfully complete a background check and drug screen.
• Must be at least 18 years old.

Nice To Haves

• HVAC, refrigeration, commercial service, or other field-service dispatch experience strongly preferred.

Responsibilities

• Answer incoming service calls and assist customers with service needs.
• Coordinate and dispatch service technicians based on location, availability, and urgency.
• Communicate throughout the day with customers, technicians, and internal teams.
• Monitor technician schedules and adjust priorities as service needs change.
• Review technician work orders for accuracy and completeness.
• Communicate through third-party customer portals and applications.
• Provide timely updates to customers regarding service status.
• Assist with additional service department responsibilities as needed.

Benefits

• Medical, Dental, Vision, and Disability Benefits
• Life Insurance
• 401(k) & Company Match
• Vacation, sick, and personal time
• Paid holidays
• Town Shares program, allowing you to share in the long-term financial success of our company as you grow with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed