Service Coordinator / Dispatcher

Riddleberger Brothers•Lynchburg, VA

2d•Onsite

About The Position

Riddleberger Brothers, Inc. is seeking a highly organized and customer-focused Service Coordinator / Dispatcher to support our Service Operations team in Lynchburg, VA. This position plays a critical role in ensuring timely service delivery by coordinating technicians, managing customer communications, and supporting daily administrative operations. If you thrive in a fast-paced environment, enjoy multitasking, and have strong communication and organizational skills, we'd love to hear from you.

Requirements

3–5 years of administrative experience.
Strong computer skills, including proficiency in Microsoft Excel.
Excellent organizational and time management abilities.
Strong verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Exceptional customer service skills.
Reliable attendance and a team-oriented attitude.

Nice To Haves

Service industry or dispatching experience.
Experience supporting HVAC, construction, mechanical contracting, or field service operations.
Familiarity with service management or dispatch software.

Responsibilities

Answer incoming service calls and accurately document customer requests.
Dispatch HVAC service calls and schedule technicians based on customer needs and technician availability.
Coordinate daily technician schedules and provide technicians with job-related information.
Create and issue purchase orders for parts, materials, and vendors.
Verify and reconcile technician time entries for payroll processing.
Schedule and coordinate preventative maintenance (PM) inspections and services.
Maintain open service and PM call lists and communicate updates to technicians and managers.
Review completed service tickets for accuracy and billing readiness.
Process purchasing card transactions and reconcile receipts.
Monitor and maintain technician truck stock inventory.
Manage on-call schedules and update answering service systems.
Follow up with customers regarding service satisfaction, outstanding quotes, and ongoing service needs.
Provide support and backup for other dispatchers and service coordinators as needed.

Benefits

Medical, Dental, Vision, and Life Insurance
Short-Term & Long-Term Disability Insurance
Accidental Death & Dismemberment Insurance
Health Care & Dependent Care FSAs
Health Savings Account (HSA)
Employee Assistance Program (EAP)
401(k) Plan with Roth IRA option
Pet Insurance
Generous vacation, holiday, and sick time
Competitive pay: $26.00 - $33.00 an hour or $61,880 - $68,640 a year
Growth and development opportunities
Apprenticeship opportunities with a pathway to licensure
Scholarship program for employees’ children
Employee referral incentives
Discounts at major automotive, computer, and cell phone companies
Company vehicle (Available for certain positions where applicable)
Company mobile phone and/or tablet (Available for certain positions where applicable)
Company uniforms (Available for certain positions where applicable)
Annual bonus opportunities
Supportive team environment and strong safety culture