Service Coordinator/Dispatcher

Burkhart • Denver, CO

1d • $57,000 - $61,000 • Onsite

About The Position

We are looking for a Service Coordinator /Dispatcher based out of our Denver, CO branch office. The ideal candidate is a strong team player, organized and customer-service oriented. As a Service Coordinator, you schedule and coordinate the activities of your field service team to maximize utilization, efficiency, and cost-effectiveness. You are the main point of contact for clients of Burkhart’s repair and installation services. Your always-on-the-go service team requires someone who looks around corners to plan ahead to maximize service profitability, and who serves as a firm and steady anchor to ensure the team remains focused on what is important. Success in this role requires an energetic, organized, customer service-focused person who enjoys the challenges of scheduling and dispatching in a way that achieves the highest level of efficiency and profitability.

Requirements

• Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
• 2 years of scheduling and dispatching experience, or 3 years of customer service/administrative experience.
• Maintain a valid driver’s license.
• Maintain a good driving record (as defined by Burkhart’s liability insurance).
• Be insurable at all times.
• May require associates to drive Burkhart vehicles to deliver parts or equipment to client worksites.

Nice To Haves

• Experience with service coordination, scheduling, dispatching, inventory management, and/or customer service.

Responsibilities

• Schedule and coordinate the activities of the field service team to maximize utilization, efficiency, and cost-effectiveness.
• Serve as the main point of contact for clients of repair and installation services.
• Plan ahead to maximize service profitability.
• Ensure the team remains focused on what is important.
• Achieve the highest level of efficiency and profitability through scheduling and dispatching.
• Ensure all activities, records, data, and processes are kept highly organized, accurate, and up-to-date.
• Provide an Exceptional Client Experience through effective, respectful, and high-quality communication and customer service.
• Demonstrate professionalism while building and maintaining strong relationships.
• Act as an active, engaged, collaborative, and positive teammate/leader with both internal and external customers.
• Ensure highly effective and efficient operating performance through strength scheduling and dispatching Field Service Technicians to maximize profitability and utilization.
• Manage operational income, including ensuring work orders are promptly billed, to meet and exceed the approved annual budget.
• Ensure the Service department runs lean, efficiently and profitably, with a focus on net profit, strong margins, and sales growth.
• Facilitate the success of the team by making sure they have the tools and support they need to meet their goals.
• Provide high quality work in a timely manner.

Benefits

• Competitive salary $57,000 - $61,000 annually.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree