Service Contract PM Coordinator

ASSA ABLOY • Monroe, NC

11d

About The Position

The Service Contract Planned Maintenance Coordinator is responsible for ensuring the effective scheduling and execution of preventive maintenance (PM) activities across service contracts. This role involves coordinating PM periods for new and renewed contracts with Branch and Dispatch divisions, maintaining PM schedules for active contracts, and releasing PMs on a monthly basis. The coordinator regularly reviews contract execution reports, releases contracts when appropriate, and collaborates with Legal, Branch, and Dispatch teams to resolve issues related to blocked or unreleased contracts.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field
• 2+ years of experience in contract management or service coordination
• Strong organizational and time management skills
• Excellent attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Office Suite and contract management software
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team

Nice To Haves

• Experience in the service industry or with preventive maintenance programs
• Knowledge of service level agreements

Responsibilities

• Coordinate PM periods for new and renewed service contracts with Branch and Dispatch divisions
• Review and maintain PM periods for unblocked contracts
• Ensure timely scheduling and execution of preventive maintenance activities
• Review contract execution reports regularly
• Release contracts when appropriate
• Investigate and resolve issues with Legal, Branch and Dispatch divisions related to blocked or unreleased contracts
• Process pre-cancellations and cancellations of service contracts
• Communicate with branch and dispatch divisions regarding contract status changes
• Release PMs monthly
• Track and report on PM completion rates and any delays or issues
• Perform additional tasks on an as-needed basis to support the service contract team and overall department goals

Benefits

• Competitive pay
• Robust health insurance options
• Retirement plans
• PTO
• Holidays
• Tuition reimbursement
• Service awards
• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays
• Flexible scheduling
• Structured onboarding process
• Access to online courses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level