Service Contract Coordinator

GE Mechanical•Vineland, NJ

10h•Onsite

About The Position

G.E. Mechanical, LLC is seeking a Service Contract Coordinator to support their Service Division. This role is crucial for managing preventative maintenance agreements, coordinating service contract work, assisting customers, supporting technicians, maintaining service records, and ensuring timely billing and reporting. The Service Contract Coordinator acts as a central point of contact between customers, service technicians, management, finance, vendors, and internal teams to enhance customer satisfaction, operational efficiency, and profitable contract performance. G.E. Mechanical, LLC, founded in 1984, is a leading mechanical service provider specializing in HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, and Septic Pumping and Lift Stations, serving New Jersey, Eastern Pennsylvania, and Northern Delaware.

Requirements

High School diploma or GED
Two (2) years’ experience with service contract administration, maintenance administration, HVAC service coordination, dispatching, customer service, or related experience
Strong verbal and written communication skills to effectively interact with customers, technicians, vendors, management, and internal team members
Strong organizational skills
Attention to detail
Customer service orientation
Problem-solving ability
Proficiency with Microsoft Office applications and service-related software systems

Nice To Haves

HVACR, plumbing, mechanical service, or preventative maintenance agreement experience
Basic understanding of HVAC systems, equipment, terminology, and service workflow
Experience with dispatching software, CRM systems, work order systems, purchasing systems, or service management platforms
Proficiency in Microsoft Word, Excel, and Outlook; Dynamics experience a plus
Ability to multitask, prioritize schedules, and adapt to changing service needs in a fast-paced environment
Ability to work as a team player and maintain positive relationships with customers, technicians, vendors, and internal departments

Responsibilities

Serve as a customer support contact for service contract inquiries, scheduling questions, service concerns, and follow-up communication to promote a high level of customer satisfaction
Maintain and monitor preventative maintenance service agreements, including contract terms, service frequencies, upcoming service dates, renewal timelines, expiration dates, files, and related documentation
Coordinate scheduling of preventative maintenance and service contract work in collaboration with service management, dispatch, technicians, customers, and internal departments
Prepare renewal proposals and service agreement quotations for review and approval by management
Assist technicians with administrative support, customer information, contract details, work order documentation, parts ordering, purchase order coordination, and technical or job-related information as needed
Coordinate parts ordering, delivery timelines, and work order releases to ensure service contract work can be scheduled and completed efficiently
Maintain accurate customer records, contract records, service files, work order information, and related service documentation
Generate and provide reports to management regarding contract status, preventative maintenance completion, service performance, order backlog, deferred revenue, renewal activity, and related service department metrics
Collaborate with service and finance department personnel to support accurate billing, invoicing, payment processing, cost tracking, and contract administration
Ensure service contract work is completed in accordance with contract terms and company standards to support customer satisfaction, quality, and compliance
Maintain an organized workspace and properly file documents, updates, and product or service information
Work with management to meet company goals, department priorities, and service contract deliverables