Service Contract Billing Specialist

Cook & Boardman Group•Dover, DE

12d•Onsite

About The Position

The Service Contract Billing Specialist will be responsible for reading and interpreting service contracts, work orders, service tickets, technician documentation, and related records to compile billing information. This role involves preparing and submitting customer invoices in accordance with contract terms, service level agreements (SLAs), preventative maintenance agreements, and time and material billing requirements. The specialist will utilize internal systems, Excel, and customer portals to process billing activity and must meet or exceed established KPI standards for the position.

Requirements

Associate's Degree preferred, or an equivalent combination of education and experience.
Minimum of one (1) year of billing, administrative, contract administration, service coordination, or related experience preferred.
Must pass pre-employment background check and drug screen.
Proficiency with Microsoft Office products, including Excel, Word, and Outlook.
Ability to learn and utilize company software, billing systems, and customer portals.
Ability to read and interpret contracts, service agreements, and billing requirements.
Strong organizational skills with excellent attention to detail.
Effective time management skills with the ability to manage multiple priorities and deadlines.
Strong verbal and written communication skills.

Responsibilities

Reads and interprets service contracts, work orders, service tickets, technician documentation, and related records to compile billing information.
Prepares and submits customer invoices in accordance with contract terms, service level agreements (SLAs), preventative maintenance agreements, and time and material billing requirements.
Utilizes internal systems, Excel, and customer portals to process billing activity.
Meets or exceeds established KPI standards for the position.
Process invoices for all orders at ready-for-billing status within department-established timelines.
Submit customer invoices within 24 hours of posting unless otherwise specified by customer requirements.
Reconcile assigned billing accounts monthly and document completion according to department procedures.
Reviews billing details and applies customer-specific contract terms to ensure accurate invoicing.
Processes service-related billing activity and works closely with service coordinators, technicians, and internal operations teams to ensure timely and accurate invoicing.
Communicates with service team members and internal stakeholders to obtain information required for billing and ensure timely completion of billing activities.
Monitors contract utilization and service activity to ensure billing aligns with customer service agreements and expectations.
Assists with reporting related to service contract performance, billing activity, and operational metrics.
Assists with special projects as necessary, other duties as assigned by management.