Service Contract Billing Specialist

CBX Solutions Recruiting Team • Dover, DE

13d • Onsite

About The Position

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Requirements

• Proficiency with Microsoft Office products, including Excel, Word, and Outlook
• Ability to learn and utilize company software, billing systems, and customer portals
• Ability to read and interpret contracts, service agreements, and billing requirements
• Strong organizational skills with excellent attention to detail
• Effective time management skills with the ability to manage multiple priorities and deadlines
• Strong verbal and written communication skills
• Must pass pre-employment background check and drug screen

Nice To Haves

• Associate's Degree preferred, or an equivalent combination of education and experience
• Minimum of one (1) year of billing, administrative, contract administration, service coordination, or related experience preferred

Responsibilities

• Reads and interprets service contracts, work orders, service tickets, technician documentation, and related records to compile billing information.
• Prepares and submits customer invoices in accordance with contract terms, service level agreements (SLAs), preventative maintenance agreements, and time and material billing requirements.
• Utilizes internal systems, Excel, and customer portals to process billing activity.
• Meets or exceeds established KPI standards for the position.
• Process invoices for all orders at ready-for-billing status within department-established timelines.
• Submit customer invoices within 24 hours of posting unless otherwise specified by customer requirements.
• Reconcile assigned billing accounts monthly and document completion according to department procedures.
• Reviews billing details and applies customer-specific contract terms to ensure accurate invoicing.
• Processes service-related billing activity and works closely with service coordinators, technicians, and internal operations teams to ensure timely and accurate invoicing.
• Communicates with service team members and internal stakeholders to obtain information required for billing and ensure timely completion of billing activities.
• Monitors contract utilization and service activity to ensure billing aligns with customer service agreements and expectations.
• Assists with reporting related to service contract performance, billing activity, and operational metrics.
• Assists with special projects as necessary, other duties as assigned by management.

Benefits

• Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Generous paid time off for rest, family, and self-care.
• Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree