Service Contract Administrator

Skytron LLC•Kentwood, MI

1d•Hybrid

About The Position

Join a team committed to advancing patient outcomes through adaptable healthcare solutions. Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

Requirements

Associate's or Bachelor's degree in Business, Operations, Finance, or a related field preferred
3–5 years of experience in service administration, contract administration, operations, or business process analysis
Experience with ERP systems (IFS preferred)
Ability to understand technical details and interpret them as necessary to coordinate and communicate with internal and external stakeholders
Strong analytical, organizational, and problem-solving skills
Advanced Microsoft Excel skills
Excellent communication and cross-functional collaboration abilities
Ability to manage multiple priorities in a fast-paced environment
Communicate clearly, seek understanding, and encourage feedback while exhibiting a high level of professionalism
Follow work instructions, procedures, and company policies with strong attention to detail
Maintain a productive schedule, timeline, and goals, while acting proactively and using sound judgment
Demonstrate a desire to assist others, promoting positive behavior with internal and external customers
Be consistently punctual and dependable in attendance

Nice To Haves

IFS ERP system experience

Responsibilities

Manage the service contract lifecycle by creating, maintaining, renewing, amending, and auditing service contracts to ensure accurate coverage, service delivery, billing, and compliance with company policies
Partner with Finance, Accounting, Sales, and Service to ensure contract billing, renewals, invoicing, warranty validation, reimbursements, and revenue recognition activities are completed accurately and on time
Serve as the primary point of contact for contract-related matters, partnering with Sales, Customer Service, Service Administration, Technical Support, Finance, and Management to resolve issues and maintain contract integrity
Maintain dashboards, KPIs, and contract reporting to monitor renewals, utilization, profitability, compliance, and operational performance, providing actionable business insights
Identify opportunities to improve contract workflows, standardize processes, and optimize contract data, pricing, and business rules to enhance accuracy, compliance, and operational efficiency
Handle other duties and responsibilities as periodically assigned or requested