Service Consultant (Aftermarket Service & Digital Solutions)

Engel Machinery • Milwaukee, WI

19h • Onsite

About The Position

As a Service Consultant at ENGEL, you are the strategic link between our world-class engineering and our customers’ operational success. You will drive growth by consulting on our conventional proactive service products and our cutting-edge inject 4.0 digital portfolio. This is a high-impact, customer-facing role focused on enhancing equipment performance and extending the lifecycle of ENGEL machinery through tailored technical solutions.

Requirements

• Minimum 5 years of experience in the Plastics Industry.
• Expert-level understanding of the machine lifecycle, including setup, maintenance, and processing.
• High school diploma required.
• Ability to carry technical conversations explaining and promoting conventional service products and digital solutions with ENGEL customers and colleagues.
• Proven ability to navigate corporate procurement processes and work within customer operational/capital budget cycles.
• Exceptional interpersonal skills with the ability to translate technical data into business value for customers.
• Approximately 75% travel (70% domestic territory travel; 5% international).
• Communication
• Concentration
• Organization
• Calculations
• Standing and speaking for more than two hours at a time on a continuous basis.
• Working on the computer/keyboarding may be required for extended time periods on a regular basis.
• Occasional crouching and carrying materials is required.
• Maximum weight should not exceed 50 pounds.
• Listening is necessary on a regular basis as this role deals extensively with internal and external stakeholders.

Nice To Haves

• A degree in Engineering, Plastics Technology, or Business is highly preferred.

Responsibilities

• Identify and execute opportunities to sell maintenance contracts, retrofits, and digital "inject 4.0" solutions within an assigned territory.
• Conduct on-site and remote technical assessments to align ENGEL’s service products with customer operational goals and capital budgets.
• Act as the primary point of contact for aftermarket needs, managing the full sales cycle from initial engagement to closing and implementation support.
• Present complex digital and mechanical solutions to diverse stakeholders, from maintenance teams to C-suite executives.
• Monitor industry trends and competitor activity within the plastics injection molding sector to provide feedback to regional and global ENGEL teams.

Benefits

• health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)
• 401k with match
• over 3 weeks’ PTO
• employer paid life insurance
• long and short-term disability
• contribution to HSA
• Dependent and Health FSA
• vacation pay
• holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees