Digital Solutions Engineer

Roche • Indianapolis, IN

1d • Remote

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. The Opportunity: The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products. This includes consulting with sales and customers on RDC system product solutions and integration with customers’ medical systems (LIS, EMR, etc). While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required. This is a remote position. Location: This is a remote, field-based position

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences AND 2 years of laboratory IT, general IT, product line experience, OR 4 years of laboratory IT, general IT, or product line experience
• You are an early to mid-career professional with wide-ranging experience working on issues requiring evaluation of many factors.
• Exercising appropriate judgment in selecting evaluation methods and determining solutions is critical.
• Additionally, you are comfortable coordinating the activities of others, networking with internal and external senior personnel in your area of expertise, and networking with key contacts outside your area of expertise

Nice To Haves

• Candidate should be able to travel 25% or more to customer sites
• Candidate should reside within 50 miles of a major metropolitan US airport
• One year of project or process management experience, that demonstrates the ability to multitask and manage time effectively
• Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
• In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
• Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
• Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature

Responsibilities

• Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.
• Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame.
• Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions.
• Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation.
• Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees