Digital Solutions Engineer

Diagnostica Stago • Virtual, TX

1d

About The Position

The Digital Solutions Engineer (DSE) is Stago’s national subject-matter expert for middleware, connectivity, cybersecurity, and digital workflow optimization across our hemostasis portfolio. This role is pivotal to pre-sale success, seamless implementation, rapid escalations, and long-term digital adoption. You are the technical backbone of Stago’s digital ecosystem, crafting best practices for middleware installations and leading the way on rule development, interface troubleshooting, and escalated digital issues. You partner with Training, Sales, Clinical Applications, Field Service, Product Management, and the SNA CSIRT team to ensure every customer is digitally enabled, digitally secure, and digitally confident. The DSE plays a national-impact role, improving field capability, reducing digital escalations, strengthening customer confidence, and shaping the next generation of Stago’s digital products.

Requirements

• Bachelor’s degree in Computer Science, Medical Technology, Information Systems, Biomedical Engineering, or related field required plus 5+ years of experience in clinical diagnostics, middleware support, digital workflow design, technical IVD support, or support of digital products required
• To perform this job successfully, the individual should have a strong knowledge of Microsoft Office and a good working knowledge of Windows Server Operating Systems is preferred.
• The Individual should have intermediate level experience with Database administration skills are preferred, and the individual should have a general knowledge of Microsoft SQL Server and MySQL DBMS software.
• Computer network infrastructure and Windows networking skills are highly preferred
• Strong understanding of network configuration, connectivity, Windows OS, database structures, virtualization, and HL7/ASTM.
• Experience supporting digital tools in a clinical laboratory or IVD vendor setting
• Valid driver’s license and passport with ability to travel domestically and/or globally.
• Up to 60% travel, including overnight and occasional international trips (Canada, France)
• This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.

Responsibilities

• Middleware Installation & Configuration
• Rule Development & Optimization
• Support & Digital Escalation Leadership
• Implementation Leadership & Cross-Functional Collaboration
• Cybersecurity & Compliance Partnership
• Product Feedback, Innovation, and Pilot Leadership
• Documentation, Knowledge Sharing & Field Development
• Performs all other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level