Volkswagen Service Consultant

Hiley Automotive•Huntsville, AL

4d•Onsite

About The Position

At Hiley Volkswagen of Huntsville, part of the Hiley Automotive Group, we are committed to hiring top talent who can help us curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.

Requirements

Open availability, always off Sundays, rotate Saturdays (day off during the week when working Saturdays)
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well groomed personal appearance
Ability to stand and walk for extended periods in the service drive
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self motivated
Able to work with little supervision
Clean driving record and valid driver license
High School Diploma or Equivalent preferred

Nice To Haves

Previous European automotive service experience is a major plus
Experience with Dealership Management Systems (DMS) like CDK, Reynolds & Reynolds, Dealertrack and service scheduling software like Xtime is highly preferred

Responsibilities

Perform comprehensive vehicle walk around inspections with customers upon arrival.
Accurately document customer concerns on the Repair Order (RO) to provide technicians with a clear story for diagnosis.
Coordinate with the Parts Department to build accurate repair estimates.
Keep customers consistently updated on their vehicle status, repair estimates, and timelines via phone, text, or email.
Review Multi Point Inspections (MPI) with customers and confidently recommend preventative maintenance and necessary repairs.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technician time is consistently sold to service customers.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Satisfaction scores at or above company standards.
Take ownership of the customer experience from write up to vehicle delivery.