Volkswagen Automotive Service Advisor

Hendrick Automotive Group•Concord, NH

3d•$4,000 - $9,000•Onsite

About The Position

In this role, you will serve as the vital link between customers and our technicians, ensuring a seamless and positive experience from start to finish. Your expertise in Volkswagen vehicles and automotive diagnostics will help drive customer satisfaction and loyalty while supporting our dealership’s commitment to excellence. If you thrive in a fast-paced environment and have a knack for understanding vehicle needs, this position offers an exciting opportunity to accelerate your career in the automotive industry!

Requirements

Valid Driver's License.
College Degree, Vocational/Trade Certificate, High School Diploma, or equivalent.
3 years of proven dealership experience as an Automotive Service Advisor or similar role with Volkswagen expertise preferred.
Working knowledge of automotive diagnostics, mechanical procedures, and repairs across various systems.
Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus).
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Experience in upselling services while maintaining honesty and transparency with customers.
Ability to process payments accurately and responsibly.
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Volkswagen expertise preferred.
Reynolds & Reynolds is a plus.

Responsibilities

Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs.
Provide detailed explanations of recommended repairs and maintenance services, including oil changes, tire services, brake repair, suspension, transmissions, and more
Prepare accurate auto estimates using dealership systems and communicate costs clearly to customers.
Coordinate with technicians to prioritize repairs and ensure timely completion of services.
Upsell additional services or maintenance based on customer needs while maintaining transparency and integrity.
Process payments efficiently while maintaining accurate financial records.
Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness.
Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques.
Ensure all service documentation complies with company policies and industry standards.
Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks.
Stay informed about the latest automotive technologies and repair procedures to provide expert advice.