Automotive Service Advisor

Nissan of Gadsden•Gadsden, AL

2d•Onsite

About The Position

Greeting customers and directing them to an available technician, consulting with technicians about needed repairs, answering customer questions about service outcomes and consulting with technicians when necessary, informing customers about potential cost savings and warranty protections, overseeing and managing the service center's scheduling and workflow, and informing customers of changes in service or when their vehicle is ready to be picked up.

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers