Service Concierge – Automotive

Crain Automotive • Fayetteville, AR

1d

About The Position

Crain Kia of Fayetteville is seeking a Service Concierge to elevate our customer experience within our high-volume service department.

This role is ideal for someone currently working in:

Service BDC
Service Advisor Assistant
Customer Experience / Hospitality roles
Dealership concierge or appointment coordinator roles

If you thrive in a fast-paced environment, communicate well, and take pride in delivering a seamless customer experience—we want to talk to you.

Requirements

• Automotive dealership experience preferred (service lane or BDC strongly preferred)
• Strong communication skills (text, phone, in-person)
• High level of organization and attention to detail
• Customer-first mindset with a sense of urgency
• Ability to multitask in a fast-paced environment

Nice To Haves

• Automotive dealership experience preferred (service lane or BDC strongly preferred)

Responsibilities

• Manage and confirm upcoming service appointments
• Serve as a primary point of contact for customers throughout their visit
• Coordinate communication between customers and service advisors
• Ensure customers are informed, comfortable, and confident during their visit
• Follow up post-visit to drive satisfaction and retention

Benefits

• Competitive hourly pay + performance incentives
• Full benefits package (health, dental, vision)
• Paid time off
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees