Service Concierge and Inventory Specialist
About The Position
We are seeking a motivated and enthusiastic Service Concierge and Inventory Specialist to join our team. In this dynamic role, you will be the face of our service lane-greeting arriving guests, directing traffic, and safely moving customer vehicles to be serviced. Additionally, you will play a vital role behind the scenes by managing our tire inventory and supporting our Service Advisors to ensure a seamless customer experience. This position is ideal for an organized, customer-focused individual looking for an entry-level gateway with clear opportunities for career advancement within our dealership.
Requirements
- Valid Driver’s License: Must possess a valid driver’s license with a clean, insurable driving record.
- High school diploma or equivalent.
- Ability to work flexible hours, including occasional overtime during peak service seasons.
- Ability to stand for extended periods, walk the service lane, and safely lift and move tires (up to 50 lbs).
Nice To Haves
- Previous experience in hospitality, valet, retail sales, or customer service.
- Basic knowledge of automotive services or tire inventory/sales is preferred but not required.
- Proficiency with basic computer systems and software for tracking inventory and customer notes.
- Strong interpersonal skills with a welcoming, customer-first attitude.
- Self-motivated with the ability to anticipate customer needs and identify operational tasks during downtime.
- Proven ability to thrive and multitask efficiently in a fast-paced environment.
- Dress to impress. Recommended to always look sharp, neat and well kept.
Responsibilities
- Greet arriving service customers with a warm, friendly welcome to set a premium tone.
- Direct guests to the appropriate lounge areas or staff members and answer general inquiries.
- Support Service Advisors by managing lane traffic, scheduling appointments, and assisting with customer check-ins.
- Drive the dealership shuttle to safely transport customers to and from their destinations when needed.
- Safely drive, park, and retrieve customer vehicles moving into and out of the service drive.
- Pick up customer vehicles from their homes or offices and deliver them back safely after service is completed.
- Maintain accurate counts of tire stock, organize the tire storage area, and ensure optimal inventory levels.
- Provide customers and advisors with accurate information regarding tire options, pricing, and active promotions.
- Track tire inventory movements and maintain accurate logs of customer interactions.
- Collaborate with the service and parts teams to meet department service goals.
- Participate in ongoing training and dealership development programs to advance your career.
- Maintain the cleanliness, organization, and safety of the service drive and guest reception areas during lower-traffic periods.
- Assist with seasonal weather readiness, including clearing walkways of snow and ice to ensure a safe environment for guests and team members.
Benefits
- Competitive Pay
- Retirement savings plan including an employer match
- Special employee pricing on vehicle purchases, parts, and service center care
- Medical, dental, vision, life, long-term disability insurance options
- Paid time off (PTO)
- Observed paid holidays
- Continuous paid manufacturing training, mentorship, and support
- Clear, structured internal promotion paths
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
