Now Hiring: Service Clerk, Medicine Hat, AB

Champion Homes•Medicine Hat, AB

32d•Onsite

About The Position

Champion Home Builders, Inc. wants YOU! We are seeking to hire a Service Clerk to join our team in the Medicine Hart, AB office. WHO IS CHAMPION HOME BUILDERS, INC.? For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada. Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee. Job Summary: The Service Clerk is accountable for the accurate administration, coordination, and documentation of all service and warranty activities at the Medicine Hat manufacturing facility. This position supports service operations by ensuring work orders, warranty registrations, invoicing, reporting, and customer and retailer communications are completed in accordance with company policies, warranty requirements, and internal controls. This document is intended for HR and internal governance purposes and defines the scope of responsibility and accountability associated with the role.

Requirements

Ability to work in a team environment.
Excellent communication skills
Calm and patient demeanor when working with retailers and homeowners.
Strong attention to detail
Computer skills including experience with Word and Excel
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Assess, clarify, and investigate the validity of warranty requests as directed by the Service Manager
Abide strictly by the terms and conditions of the warranty program
Responsible for inputting and closing all work orders into Navision
Responsible for inputting the warranty registrations into Navision and updating the Status report, teams unit tracking M drive & service external hard drive
Responsible for enrolling eligible homes into and inputting the National Home Warranty registration numbers into the Status report now being done by service
Responsible for marking the receipt of Customer Walk Thru's on the Status report teams tracking and external hard drive and ensuring that the walk-through is filed in the appropriate home file
Ensure no service work is performed on homes without the returned Customer Walk-Thru Checklist Form (#5270) or Customer Warranty Registration, unless directed by the Service Manager
Responsible for assisting with the organization and scheduling of all service work orders
Call the customer once the work order is received to review issues
Call the retailer to review walk through once received, as directed by the Service Manager's approval
Communicate service runs with retailers and customers
E-mail retailers completed work orders
Call the customer to follow up on completed warranty repairs and request them to provide feedback through our customer survey.
Generate and close parts shippers, requiring decisions on pricing and invoicing
Complete paperwork for all invoices
Complete all paperwork for service invoices
Create Misc. Invoices, Employee Invoices, and Credit Memo's
Responsible for all Bill-Backs
Return excess material from service back to purchasing using form #1110
Track and ensure shortages are shipped out to the correct address provided by retailers
Create and amend tracking programs and spreadsheets as required
Confirm with sales that the parts status spreadsheet is updated
Responsible for ensuring filing is kept up to date
Check the home file for appropriate paperwork and complete the checklist on file before filing the hard card file
Prepare monthly transfer order usage and service reports and forward them to the Service Manager, Purchasing Administrator, and Controller
Complete Month-End Transfer Report
Inventory count sheets quarterly
Provide backup for the Receptionist during lunch hours and absences
Fill in for QC Inspector during absences or vacation