Service Clerk

Altorfer•Cedar Rapids, IA

8d•Onsite

About The Position

The Service Clerk will be responsible for reviewing various financial documents, assisting field supervisors with job-related tasks, and providing administrative support to the service department. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced office environment. The ideal candidate will be proficient in Microsoft Office Suite and possess excellent communication and customer service skills.

Requirements

Minimum of 2 years of experience as an executive assistant or previous accounting/payroll experience.
Ability to read/interpret documents such as service literature and procedure manuals.
Knowledge of how to write and complete routine reports and correspondence forms.
Ability to handle general math to calculate figures and amounts, basic statistical reports, and knowledge of how to draw and interpret bar graphs.
Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook.
Ability to handle and problem solve service issues in a professional manner.
Excellent communication skills (verbal and written) and customer service skills.
Must be team oriented and willing to adapt to change.
Willingness to work overtime as needed.
High School Diploma or equivalent.
Must have a valid driver’s license (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

Creative thinking

Responsibilities

Review expense books, credit card receipts, training expenses, benefit expenses, and accident forms.
Complete forms for service manager approval.
Assist field supervisors with job schedules, job openings, proper tax codes, repair progress, job review, work order notes, service report review, and invoicing.
Assist with work-in-progress review, credit returns, Reman cores, and expense issues relating to daily activity in the Service Office.
Obtain backup material for warranty and policy reference, flat rates, standard jobs, and CSA pricing and scheduling.
Perform back-up duties for service department phones, payroll review and entry, work order entry, and service office organization.
Other duties as assigned.