Service Clerk

BIRKEYS FARM STORE•Urbana, IL

9d•$20 - $25•Onsite

About The Position

Maintains all service department records and reporting. Prepares price sheets for all repair orders, creates work orders, and establishes customer files. Determines appropriate charges for materials and labor, reviews and maintains repair orders for accuracy and completeness, and assists with warranty claims and manufacturer claim forms. Assists in maintaining an organized service library of bulletins and reference material. Processes records of parts requisitions, parts invoices, material invoices, and outside labor invoices for proper accounting. Maintains and reviews daily attendance records and assigned daily time records against each work order. Communicates and coordinates work schedules with Service Technicians, assists customers with repair and service orders, and helps schedule and reschedule service work. Assists in resolving work performance or billing inquiries and keeps the Service Manager informed on special parts orders, shortages, and malfunctions. Maintains a safe working environment and adheres to the company safety program. Also responsible for customer service, ensuring customer satisfaction, resolving concerns efficiently, promoting a positive attitude, maintaining a professional appearance, exhibiting a high level of customer service, and acknowledging client appreciation.

Requirements

High school diploma or its equivalent.
Ability to set work priorities and work independently in the absence of supervision.
Ability to understand and carry out oral and written directions.
Ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction.
1-2 years related experience.
Steady work record.
Must be able to perform each of the essential position functions.
Ability to get around the dealership and grounds for various tasks.
Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
Ability to sit for extended periods of time.
Ability to operate equipment or other power equipment as necessary.
Must meet health assessment requirements.

Responsibilities

Prepare price sheet for all repair orders.
Create all work orders and establishing customer files.
Determine appropriate charges for materials and labor for each customer or internal account.
Review and maintain all repair orders for accuracy and completeness.
Assist with all warranty claims and manufacturer claim forms.
Assist in maintaining up-to-date and organized service library of bulletins and reference material.
Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
Maintain and reviews daily attendance records and assigned daily time record against each work order.
Communicate and coordinate work schedule with Service Technicians accordingly.
Assist customers with repair and service orders.
Assist in scheduling and rescheduling of service work.
Assist in resolving work performance or billing inquiries as requested.
Keep Service Manager informed on all special parts orders, shortages and malfunctions.
Maintain a safe working environment and adhere to company safety program at all times.
Perform other duties as assigned.
Ensure every customer is satisfied with the products, services and support of all staff.
Resolve customers concerns efficiently and effectively.
Promote a positive attitude at all times.
Maintain a professional appearance and demeanor.
Exhibit Birkey's high level of customer service on a daily basis.
Acknowledge appreciation of clients and customer.