Utility Service Clerk

Career finder • Ashwaubenon, WI

9d • $30 - $39 • Onsite

About The Position

A Utility Service Clerk makes and receives company-wide residential and commercial customer contacts including but not limited to: new electric & gas service, removal, relocations & upgrades. This position provides efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records.

Requirements

• High School Diploma, HSED, or GED
• 3 years customer service experience is required.
• Delivery of customer service and sales; including inbound/outbound calls
• Experience with computers, including window-based pc environment
• Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

Responsibilities

• Initiate and receive residential & commercial inquiries relating to application for service requests
• Handle application for new, remove, relocation and upgrade gas and electric service requests
• Respond to customer inquiries received from multiple channels; call, email, fax, or mail
• Collect gas and electric load information for residential & commercial
• Process residential & commercial work requests (new, remove, relocation and upgrade)
• Create work requests orders for all new, remove, relocation and upgrade service requests
• Process non-design work requests for new, remove, relocation & upgrades
• Initiate site visits to field personnel to determine design or non-design services
• Process residential non-service billing and payments
• send customer letter and/or contract
• create non-service billing construction accounts which includes advances and contributions payment requests prior to the installation or completion of construction utility work
• receive payments for non-service billing construction accounts and send to payment processing
• Process commercial non-service billing and payments
• create premise and periodic review for refunds

Benefits

• Equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED