Customer Service Clerk - Urgent Need

Champion Homes•Topeka, IN

1d•Onsite

About The Position

Interviews customers, gathers information, and records interview information into a computer for customer service. Fosters a positive attitude toward retailers and home buyers, answers incoming phone calls and e-mail inquiries, and interfaces between homeowners, retailers, and Champion Home Builders to resolve warranty issues. Interprets and explains warranty coverage, writes accurate service orders and parts orders for contractors and technicians, and manages warranty work using proprietary software. Also responsible for sending weekly reports to retailers, creating material invoices for retailer purchases, ordering and tracking materials, and filing.

Requirements

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read blueprints
Regularly required to talk or hear
Frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms.
Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Background check and Drug Screen are required

Responsibilities

Foster a positive attitude toward retailers and home buyers
Answer incoming phone calls and e-mail inquiries
Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues
Interpret and explain warranty coverage to retailers and homeowners
Write accurate service orders and parts orders for contractors and technicians to complete warranty work
Take ownership of specific individual duties as assigned by supervisors
Able to work without close supervision
Manages warranty work using proprietary software
Send weekly reports to retailers
Create material invoices for retailer purchases
Order and track materials
Filing