Customer Service Clerk - Urgent Need
About The Position
Interviews customers, gathers information, and records interview information into the computer for customer service. Fosters a positive attitude toward retailers and home buyers. Answers incoming phone calls and e-mail inquiries. Interfaces between homeowners, retailers, and Champion Home Builders to resolve warranty issues. Interprets and explains warranty coverage to retailers and homeowners. Writes accurate service orders and parts orders for contractors and technicians to complete warranty work. Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision. Manages warranty work using proprietary software. Sends weekly reports to retailers. Creates material invoices for retailer purchases. Orders and tracks materials. Filing. Ability to read blueprints.
Requirements
- High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
- Ability to read blueprints
Responsibilities
- Foster a positive attitude toward retailers and home buyers
- Answer incoming phone calls and e-mail inquiries
- Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues
- Interpret and explain warranty coverage to retailers and homeowners
- Write accurate service orders and parts orders for contractors and technicians to complete warranty work
- Take ownership of specific individual duties as assigned by supervisors
- Able to work without close supervision
- Manages warranty work using proprietary software
- Send weekly reports to retailers
- Create material invoices for retailer purchases
- Order and track materials
- Filing
- Ability to read blueprints
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
