Service Centre Customer Service Representative
About The Position
Greeting clients, receiving external samples, logging receipts into BV's Sample Reception system, and coordinating sample shipments to fixed labs – client interaction and sample management comprise the core of this role. Ensure proper documentation, timely communication, and exceptional service delivery for all regional clients. Bureau Veritas is a world leader in testing, inspection and certification services. Our purpose: shaping a world of trust. Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Requirements
- High School Diploma required
- Strong computer skills (Microsoft Teams, Outlook, Excel, etc.)
- Ability to lift up to 50 lbs
- Excellent attention to detail
- Strong written and oral communication skills; good command of English
- Ability to work independently as well as engage others when required in escalation of concerns to meet client needs or to best manage client expectations
- Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes as required
Nice To Haves
- Experience in a laboratory environment is considered an asset
Responsibilities
- Greeting all clients in a friendly, positive manner and answer the main phone line to assist with customer inquiries
- Receive all external client samples and log receipt into BV's Sample Reception system
- Repack samples and arrange for shipment of all samples to the fixed lab
- Coordinate with external providers such as courier services when required
- Ensure proper daily communication of sample shipments to the fixed lab
- Prepare bottle order requests and coordinate delivery of bottle orders
- Inspect incoming samples and enter all sample and client information into LIMS
- Sample entry and login of samples into LIMS including client details, testing requirements, short holding times and turn-around time
- Recognize routine and non-routine problems and escalate to the Supervisor promptly
- Monitor and maintain supply inventories to ensure operational continuity
- Proactively ensure overall satisfaction of regional client base through timely communication with project management and supervisor as appropriate
- Work closely with Business Development and Customer Service teams to grow Bureau Veritas' market share with existing and new clients
- Monitor, calibrate and maintain the temperature of fridges, thermometers and temperature guns
- Adhere to Bureau Veritas' quality systems QA/QC procedures, SOPs and external accreditation requirements
- Adhere to Bureau Veritas' safety policies
- Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep)
- Other duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
