Customer Service Representative - Civic Centre

City of Shawnee, KS•Shawnee, KS

1d•Hybrid

About The Position

The Customer Service Representative position is a variable position at the Shawnee Civic Centre. This is a hybrid position of event/room set up and customer service requiring availability to work weeknight and weekend shifts. The position is responsible for setting up high volume of tables, chairs and other equipment to ensure rooms are set up to renters' satisfaction. Duties also include assisting the public, enforcing the policies of the facility, answering telephones, receiving fees and registration, and light facility maintenance work. This is a part-time position averaging 10-20 hours per week. The majority of the hours for this position will be weeknights and weekends. Candidates must be available and willing to work this schedule. Pay for this position is $14.00/hour. There is a $1.00 per hour shift differential for weekend shifts.

Requirements

Must be at least 16 years of age
Or any combination of education and experience that provides the knowledge, skills and abilities to successfully perform the responsibilities identified in this job description.

Responsibilities

Sets up high volume of chairs, tables, recreational and other equipment to prepares facilities for activities.
Monitors facilities to ensure proper use, enforces the rules and regulations of the Civic Centre.
Performs light maintenance (e.g., collecting trash around and in the facility, vacuuming and using the carpet extractor).
Provides excellent customer service through direct and indirect interaction with patrons.
Supplies information, responds to in person and caller requests, processes registrations, rentals, memberships, prints reports, and provides general assistance and information to facility users.
Collects accurate registrations and fees for programs and facilities offered through Shawnee Parks and Recreation.
Responds to issues and complaints related to the use of Parks and Recreation facilities as well as recreation software and refers to proper channel if needed.
Provides administrative support to all full-time personnel at the Civic Centre.
Performs light custodial duties.
Performs other related duties as requested or assigned.