Service Centre Customer Service Representative

Bureau Veritas•St. John's, NL

9d•Onsite

About The Position

Greeting clients, receiving external samples, logging receipts into BV's Sample Reception system, and coordinating sample shipments to fixed labs – client interaction and sample management comprise the core of this role. Ensure proper documentation, timely communication, and exceptional service delivery for all regional clients.

Requirements

High School Diploma required
Experience in a laboratory environment is considered an asset
Strong computer skills (Microsoft Teams, Outlook, Excel, etc.)
Ability to lift up to 50 lbs
Excellent attention to detail
Strong written and oral communication skills; good command of English
Ability to work independently as well as engage others when required in escalation of concerns to meet client needs or to best manage client expectations
Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes as required

Responsibilities

Greeting all clients in a friendly, positive manner and answer the main phone line to assist with customer inquiries
Receive all external client samples and log receipt into BV's Sample Reception system
Repack samples and arrange for shipment of all samples to the fixed lab
Coordinate with external providers such as courier services when required
Ensure proper daily communication of sample shipments to the fixed lab
Prepare bottle order requests and coordinate delivery of bottle orders
Inspect incoming samples and enter all sample and client information into LIMS
Sample entry and login of samples into LIMS including client details, testing requirements, short holding times and turn-around time
Recognize routine and non-routine problems and escalate to the Supervisor promptly
Monitor and maintain supply inventories to ensure operational continuity
Proactively ensure overall satisfaction of regional client base through timely communication with project management and supervisor as appropriate
Work closely with Business Development and Customer Service teams to grow Bureau Veritas' market share with existing and new clients
Monitor, calibrate and maintain the temperature of fridges, thermometers and temperature guns
Adhere to Bureau Veritas' quality systems QA/QC procedures, SOPs and external accreditation requirements
Adhere to Bureau Veritas' safety policies
Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep)
Other duties as required