Environmental Service Center Supervisor, Eurofins Drinking Water and Wastewater Northeast, Parsippany NJ

Eurofins USA Environment Testing•Parsippany-Troy Hills, NJ

1d•Onsite

About The Position

Eurofins Environment Testing is seeking a full-time Service Center Supervisor for its Parsippany, New Jersey location. The supervisor manages the service center and serves as the local liaison between the laboratory and clients. The role supervises the facility and a geographically dispersed team that includes couriers, samplers, and other personnel, and supports a client-first approach through professional service and timely resolution of concerns. The supervisor coordinates service center operations, including pickups and deliveries, bottle orders, sample shipments, vehicle records, facility maintenance, and compliance with Eurofins Environment Testing health, safety, and environmental policies. The role works with Quality Assurance, Account Executives, and laboratory management to establish project requirements, support business development, and make appropriate laboratory placements for client projects. The position requires local client and regulatory-agency relationship building and may provide courier services as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with overtime as needed. Compensation is $23–$26 per hour, depending on experience. Candidates must live within a commutable distance of Parsippany, New Jersey. The position requires authorization to work indefinitely in the United States without restriction or sponsorship; visa sponsorship is not offered.

Requirements

High school diploma required.
Prior supervisory experience required.
Experience working directly with customers, serving as a trusted point of contact, resolving concerns, and representing a company professionally.
Valid state-issued driver's license required for driving company vehicles.
Clean driving record required for driving a company vehicle.
Ability to lift up to 50 pounds; samples are packed in ice-filled coolers.
Professional working proficiency in English, including the ability to read, write, and speak English.
Authorization to work in the United States indefinitely without restriction or sponsorship.
Must live within a commutable distance of Parsippany, New Jersey.

Nice To Haves

Field services experience preferred.
Customer service experience.
Professional, knowledgeable, confident, and friendly demeanor.
Excellent written and verbal communication skills.
Detail-oriented, with the ability to speak, read, and write English fluently.
Ability to follow complex instructions.
Excellent organizational skills and attention to detail, and willingness to meet daily commitments amid a widely varying workload.
Ability to handle multiple details and changing priorities.
Ability to read maps and follow directions.
Ability to operate a motor vehicle.
Ability to work independently and as part of a team, with self-motivation, adaptability, and a positive attitude.

Responsibilities

Serve as the primary local client representative for the service center.
Work with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
Handle client complaints professionally and ensure they are resolved in a timely manner.
Maintain vehicle maintenance and mileage records and report them at the end of each month.
Supervise service center couriers; schedule pickups and deliveries, prepare bottle orders, and ship samples to the designated laboratory for analysis.
Work with laboratory management on laboratory capacity-loading decisions.
Maintain service center facilities and oversee compliance with Eurofins Environment Testing health, safety, and environmental policies.
Provide general sales support to Account Executives for field-based business development activities.
Order service center supplies, including bottles and coolers.
Maintain knowledge of method requirements, holding times, and bottle requirements to assist clients with project needs.
Maintain knowledge of Eurofins Environment Testing laboratories to help place projects in the laboratory best suited to client needs.
Build local relationships with clients and regulatory agencies.
Visit clients independently or with local sales staff.
Provide courier services as needed to support local client needs.
Supervise a geographically dispersed team.
Perform other duties as assigned.