Supervisor - Austin Service Center

Busch Group•Austin, TX

1d•$65,000 - $85,000•Onsite

About The Position

Pfeiffer Vacuum is hiring a Service Center Supervisor in Austin, Texas, to oversee the day-to-day operations of a service center team focused on repairing dry vacuum pumps. The supervisor plans, directs, supervises, and evaluates workflow; coordinates technicians’ work; and applies organizational policies and procedures. The role develops positive customer and employee relations and coordinates company functions to ensure quality and timely delivery of services and products. The position also oversees repair work orders, staffing coverage, training, performance, production schedules, failure analysis, warranty evaluations, preventive maintenance, 5S and Lean activities, and process improvement. It may include warehouse and shipping support, operating material-handling equipment, disassembling company products, local vendor pickups and deliveries using company vehicles, and domestic travel for field-service support or product training. The schedule is Monday through Friday, 7 a.m. to 3 p.m. The target starting pay range is $65,000–$85,000 per year, depending on qualifications, skills, and relevant experience.

Requirements

At least 18 months of related experience in an industrial or manufacturing environment.
Proficiency in Microsoft Office.
Valid driver’s license and driving history that meets Busch insurance standards.
Ability to lead by example and motivate and influence others to perform their jobs effectively.
Proactive approach and ability to work autonomously.
Knowledge and understanding of technical or mechanical concepts and good mechanical aptitude.
Goal-oriented approach and ability to change course when needed to achieve production goals.
Detail-oriented, safety-oriented, and customer-oriented approach.
Good decision-making and problem-solving abilities.
Strong work values, ethics, and integrity, and ability to influence the team to demonstrate the same.
Excellent oral and written English communication skills.
Ability and willingness to pass a 10-panel drug screen and a seven-year criminal history check; most felonies are disqualifying, and misdemeanors are reviewed case by case.
Ability to pass an annual respirator fit test and willingness to keep facial hair to a minimum for respirator fitment.
Willingness and ability to use all required personal protective equipment.
Ability to meet the stated physical requirements, hear and see audible and visual alarms, and wear required PPE, including safety shoes, electrical-hazard protection, safety glasses, and hearing protection.

Nice To Haves

Associate’s degree from a two-year college or technical school, preferably in Business, Industrial Technology, or a related field.
Experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems.
Lean training.

Responsibilities

Plan, direct, supervise, and evaluate workflow to meet operational volume and quality requirements, including hiring decisions, performance management and counseling, and recommendations regarding salary changes.
Ensure customer repair work orders are received and processed accurately and on time according to corporate guidelines.
Ensure appropriate departmental coverage for all shifts using organizational policies and ADP Workforce scheduling software.
Train entry-level employees and monitor order processing and staff performance to maintain accuracy and response standards.
Resolve production, shipping, and scheduling problems; keep abreast of customer service problems and needs and communicate them to the Austin Service Manager.
Communicate positively and supportively with internal and external customers, verbally and in writing, while maintaining professionalism.
Develop production schedules and conduct Gemba walks to ensure compliance.
Oversee and verify Failure Analysis and conduct warranty evaluations.
Participate in team efforts to achieve departmental and company goals and objectives.
Lead or assist with implementing and maintaining 5S and Lean activities to improve workflow and reduce waste.
Perform routine preventive maintenance on shop equipment, and maintain the 5S system and cleaning schedule.
Assist with warehouse inventory and shipping functions as needed or directed.
Safely and productively operate material-handling equipment, including forklifts and battery-powered pallet jacks.
Disassemble company products and prepare documentation for estimates.
Encourage and implement process-improvement ideas in coordination with management.
Participate in the evaluation, testing, and documentation of assembly methods and procedures.
Use company vehicles to pick up and drop off parts and supplies from local vendors, such as machine shops and coaters.
Travel domestically as required to support field-service activities and domestically or internationally as required for product-specific training.