Service Center Supervisor

Tremco Construction Products Group•Fairfield, OH

2d•Onsite

About The Position

The Service Center Supervisor leads the day-to-day operations of the assigned Service Center in Cincinnati, Ohio. The role ensures safe, efficient, and compliant operations while delivering an exceptional customer experience. It oversees employees, inventory, order fulfillment, financial performance, and service center processes to achieve operational goals, KPI targets, and continuous improvement initiatives. The Supervisor coaches and develops team members, monitors performance and expenses, supports customer order fulfillment, and oversees shipping, receiving, inventory, and documentation. The role works with Customer Service, Sales, and Supply Chain teams and supports customer pickups and issue resolution. Work takes place in warehouse and distribution environments and requires the safe operation of warehouse equipment.

Requirements

High school diploma or equivalent required.
At least 7 years of relevant operational, warehouse, distribution, or service center experience.
At least 2 years of supervisory or management experience.
Forklift certification required, or ability to successfully obtain certification upon hire.
Ability to pass a color vision test.
Strong leadership, communication, organizational, and problem-solving skills.
Proficiency with ERP systems and Microsoft Office applications.
Ability to stand and walk frequently throughout the workday.
Ability to kneel, crouch, balance, climb stairs, and work in warehouse and distribution environments.
Ability to regularly lift, move, push, or pull materials weighing up to 50 pounds.
Ability to perform duties for extended periods, including up to four hours without a scheduled break.
Ability to safely operate forklifts, pallet jacks, and order pickers and to work at elevated heights when necessary.
Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.

Nice To Haves

Associate degree in Business, Supply Chain, Logistics, or a related field; equivalent experience will be considered.
Previous sales, customer service, retail, or distribution experience.

Responsibilities

Lead daily Service Center operations, with a focus on safety, quality, operational excellence, and customer satisfaction.
Coach, develop, and support team members while promoting accountability, teamwork, and continuous improvement.
Monitor key performance metrics, manage operating expenses, and drive achievement of Service Center goals.
Participate in operational reviews, reporting, and issue resolution.
Support continuous improvement initiatives, process improvements, and special projects.
Promote the Company’s safety and quality culture and ensure compliance with applicable regulatory, training, and operational requirements.
Maintain adherence to inventory control, quality standards, documentation, and record-retention procedures.
Ensure consistent execution of product handling, tinting, shipping, and warehouse processes.
Support customers and resolve issues to deliver a best-in-class customer experience.
Monitor order activity in the ERP system and coordinate priorities for timely fulfillment.
Partner with Customer Service, Sales, and Supply Chain teams to meet customer expectations and business objectives.
Support customer pickups, including documentation, communication, and safe product loading.
Oversee shipping, receiving, inventory accuracy, and documentation processes.
Coordinate carrier scheduling, shipment pickups, and freight-related activities.
Lead cycle counts and physical inventory activities to maintain inventory integrity.