Service Center Supervisor

QUIPT HOME MEDICAL INC•Salina, KS

3h•Onsite

About The Position

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Requirements

Excellent verbal and written communication
Excellent organizational skills and attention to detail
Strong analytical, problem-solving, and time management skills
Strong interpersonal and leadership skills
Ability to function well in a fast-paced, stressful environment
Ability to prioritize tasks and to delegate them when appropriate
Ability to support the organization’s vision, mission, and values
Proficient with Microsoft Office, including Word, Excel, Teams, and Outlook
High school diploma or equivalent
3+ years related experience in an office environment
1+ year related customer service experience
1+ year related experience with warehouse management
Prolonged periods sitting at a desk and working on a computer
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
Must be able to lift up to 40 pounds at times
Must be clean and neat in personal appearance

Nice To Haves

Medicare and third-party reimbursement requirement experience preferred
Prior Leadership experience with a proven track record

Responsibilities

Assists with coordination of branch/department operations.
Performs the day-to-day functions of their team members.
May participate in their team members’ employment cycle.
Interviews, hires, and trains new team members.
Oversees the daily workflow of the department/branch.
Liaises with patients, referral sources, and other team members to coordinate patient care.
Maintains strong working knowledge of, and aids team members in a variety of areas including, insurance coverage criteria and products and services offered by the organization.
Attends in-services and meetings; assists with meeting management.
Resolves customer complaints, reports necessary complaints to leadership.
Enforces team adherence to company policies and procedures.
Ensures team members are familiar with infection control, environment safety, emergency protocols, etc.
Communicates regularly and effectively with team members.
Motivates team members to achieve individual and group goals.
Participates in team member evaluations, career pathing and development, disciplinary actions, performance improvement plans, and terminations.
Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service or create a better patient care environment.
Interviews, hires, and onboards new team members.
Oversees new and existing team member training.
Performs and oversees referral and customer service operations such as order intake, customer service, insurance verification, documentation verification, prior d.
Works with leadership, Sales team, and Procurement to monitor trends and ensure equipment availability.
Oversees equipment service in compliance with manufacturer suggested guidelines.
Ensures inventory traceability and equipment manual availability (physical or electronic).
Maintains warehouse logs and files.
Develops and ensures compliance with safety, cleanliness, and maintenance schedules of the facility.
Monitors the appropriate disposal or equipment and supplies.