Service Center Supervisor

Amentum•McLean, VA

1d•Onsite

About The Position

Amentum is seeking a Service Center Supervisor to join our team and support our McLean, VA customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today’s and tomorrow’s problems, giving confidence and reassurance that together we’ll accomplish mission success. The Service Center/Building Operations Center Supervisor ensures that the Building Operations Center (BOC) is adequately resourced with sufficient people, equipment, funds, training, and time management to be successful in their respective missions. The BOC Supervisor reports directly to the BOC Manager and will, at the direction of management, execute special project management or development. The BOC Supervisor must be able to work rotational shifts if needed, including nights, weekends, and holidays. You enjoy providing mid-level management support while multitasking in a fast-paced, mission-critical environment and collaborating with stakeholders and other government agencies. One of your strong points is your eagerness to put customer needs at the forefront of your problem-solving. You are proactive in asking questions when you need more information to ensure customer needs are met in the most efficient way possible. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally.

Requirements

Three (3) to five (5) years of experience in a supervisory role or similar function, preferably in a facilities maintenance environment
Associates degree or equivalent, with additional training in the use of computers for data entry, word processing, reporting/spreadsheets, etc.
Strong customer service background
Must be highly organized, detail-oriented, and self-motivated.
Must be able to communicate in a clear and professional manner and have excellent written communication skills
Ability to plan, direct, motivate, and execute work necessary for branch and contract success while adapting to a changing environment
Understand the client base to identify their needs and how to interact with them (customer relations)
Must be a U.S. Citizen, able to obtain and maintain a Top-Secret Security Clearance

Nice To Haves

Facilities and operations management experience.
Two to three years of working computer experience (data entry)
Ability to effectively present information one-on-one and small groups to customers, clients, and other employees of the organization
MAXIMO experience
Must be able to read, speak, write, and understand the English language

Responsibilities

Assist management in providing guidance to the contract leadership team to maintain the daily operations and the data acquisition mission
Communicate the short and long-range goals and objectives for the organization
Maintain an aggressive staff training program that addresses the daily operational requirements as well as the BOC’s emergency response mission
Supervise a staff responsible for the monitoring of all facility activities related to operational, construction, and renovation activities for a 3 million square foot facility, as well as several other smaller sites within the Washington Metropolitan Area
Responsible for the supervision of the BOC Program that includes the customer service call center and a 24/7 operations & monitoring team
Consult with branch managers to determine BOC support requirements as well as recommend appropriate training
Update and maintain Emergency Procedures handbook
Coordinate and update Automated Calling Distribution Telephone System (ACDS) Access List and call priorities
Coordinate and update Avaya Notification System as required
Coordinate BOC activities to best utilize staff, materials, and equipment
Resolve and follow up on all customer complaints/issues
Represents the organization by participating in meetings, committees, and/or task teams with the customer
Leads the development, implementation and upkeep of all section policies, plans, and procedures to ensure contractual compliance
Manage personnel within the section including hiring, disciplinary actions, training, and evaluation of personnel performance
Assemble and submit accurate weekly, monthly, annual, and all other requested reports by the required deliverable time
Manage the QA/QC aspects for the section related tasks including the development and implementation of metrics to measure performance and actively work to improve processes at all levels
Coordinate with shop management and/or client personnel to execute work to the customer’s satisfaction
Serve as back-up when needed to ensure required coverage is maintained
This position requires on-call responsibilities