Service Center Specialist

Xylem • Salt Lake City, UT

2d • $25 - $29 • Hybrid

About The Position

Xylem is looking for a Service Center Specialist to support service center and branch operations. This role involves performing standard and non-routine mechanical and electrical service duties, including troubleshooting and repairing equipment by phone, in the shop, and at field locations. The specialist will also support shop maintenance, sales, and branch operations by helping resolve customer contracts, billing, invoicing, and administrative issues in a timely manner. This role may support multiple business units and is important to ensuring accurate documentation, payment, and resolution of customer issues. The specialist will work with customers, branch staff, service technicians, and managers.

Requirements

• High school diploma or equivalent and at least 2 years of applicable work experience, or a bachelor’s degree with demonstrated capability in comparable work.
• Computer proficiency, including Microsoft Office, and basic math skills.
• Ability to troubleshoot logical processes and a basic understanding of circuit testing.
• Strong communication, organization, and collaboration skills.
• Ability to understand concepts and general business practices.
• Proficiency with standard Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Familiarity with ERP systems and typical IT business tools.
• Basic understanding of Field Service and CRM applications, such as Microsoft Field Service or Microsoft CRM.
• Ability to execute tasks with moderate autonomy; limited guidance is expected for complex tasks.

Nice To Haves

• Light construction experience preferred.

Responsibilities

• Manage inbound phone calls, online inquiries, and customer walk-ins.
• Respond to customer requests, including generating rental quotes and placing orders by phone, in person, or by email.
• Answer routine and non-routine product questions, referring customers to service or sales personnel when appropriate.
• Enter orders and arrange deliveries according to customer agreements, including applicable freight terms.
• Support simple contract renewals, maintenance, and changes, including purchase order updates.
• Review contract auto-renewals and support contract additions identified by branch staff.
• Complete equipment rental processes, schedule product pickups, and prepare customer sign-off paperwork.
• Support Service Shop Technicians by completing work orders and pulling parts for repairs.
• Help branch staff compile metrics and ensure customer requests are completed promptly.
• Maintain accurate time entries and billing for projects and service engagements.
• Obtain and update customer payment information for service orders.
• Ensure service operations and part numbers are included on service orders.
• Verify that on-site technicians have current safety credentials and training.
• Document tasks within established process flows.
• Create and maintain a safe working environment and culture.
• Address the needs and expectations of internal and external customers.
• Contribute to a high-impact culture through innovation, accountability, and empowerment.
• Collaborate with customers, branch staff, and other disciplines.
• Carry out responsibilities within the limits of Xylem’s Delegation of Authority (DOA) policy.

Benefits

• Paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Reasonable accommodations to enable all employees to perform their essential job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree